Zero‑Touch Operations – Digital Network Operations with Automation

Key Topics Covered

• Overview of Zero Touch Operations (ZTO), including its role in 5G/cloud-native networks and evolution toward intent-driven, AI-enabled operations
  
• Intent-driven networking and policy automation, translating business intent into orchestrated actions for provisioning, scaling, and optimisation
  
• Automation of network operations such as configuration management, self-healing, scaling, service activation, and incident handling
  
• Application of AI/ML for predictive analytics, anomaly detection, root cause analysis, and network optimisation
  
• Governance, security, and trust frameworks to ensure safe, auditable, and reliable automated operations"

Learning Outcomes

• Identify operational processes suitable for full automation vs human‑in‑the‑loop control
  
• Understand policy/intent frameworks enabling hands‑off operations
  
• Explain interactions between orchestration, assurance, analytics and AI in zero‑touch operations
  
• Recognise governance and trust considerations in automated domains.

Target Audience

• Network operations engineers
  
• Automation and orchestration engineers
  
• Digital transformation and operations architects
  
• Service assurance and network management teams